Jul 8, 2022 · ATT UNLOCK CODE GENERATOR What's an AT&T unlock code generator? Guides By Fiona Mcsweeney - 08/07/22 09:27. ... In this blog post, we take you through the unlocking process and reveal the fastest and easiest way to source your AT&T device unlock code required to unlock your phone from the AT&T network.Nov 7, 2022 · Hello Houdini1031, we're here to help with your device unlock request.. We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, try clearing the cache and cookies and power cycling your phone by pressing …Nov 15, 2021 · Agree to the legal and eligibility requirements and click Next. It's the last checkbox at the bottom of the form. If you want to read the legal and eligibility requirements, click the blue text in the sentence "Yes, I've read the legal stuff and agree to the device unlock eligibility requirements" at the bottom of the form Then click Next at the bottom of the form. Sep 24, 2021 · AT&T Prepaid Device Unlock App. Everytime I click on unlock, i get the red banner up top that says ,"oh no! Jan 18, 2022 · 231.3K Messages. 2 years ago. Hey there CX, we want to help. Let’s meet in a Direct Message to discuss you device unlock request concerns.. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). Look forward to helping! Lynn, AT&T Community Specialist.3 days ago · Step 2: select country and carrier which your device is locked to. Select “ WorldWide ” if you don’t know any of them. Step 3: complete Captcha Verification by moving the slide to 70000 (max) and click on “ Generate Code “. Now it’s time to let Unlocky perform the AT&T device unlock.Dec 7, 2022 · Keep your personal info safe. Set a security option on your phone or tablet to prevent outsiders from accessing your contacts, personal info, or other important data. Apr 13, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device.Get an instant ATT unique and authorized network unlock code. from our fast, simple online service. Submit your phone details and pay - within minutes we'll generate your unlock PIN and send it directly to you. No waiting around - independence for your phone starts the moment you receive your custom code. An unlocked phone means: ️ Using any ...1 day ago · 1. Swipe down from the Notification bar with two fingers, then select the Settings icon . 2. Scroll to and select Security. 3. Scroll to and select Face unlock. Note: To set up a screen lock other than face unlock, from the Security screen, select Screen lock then select the desired option. Follow the prompts to complete set up.1 day ago · 1. Swipe down from the Notification bar with two fingers, then select the Settings icon . 2. Scroll to and select Security. 3. Scroll to and select Face unlock. Note: To set up a screen lock other than face unlock, from the Security screen, select Screen lock then select the desired option. Follow the prompts to complete set up.Nov 21, 2023 · I bought my phone off market place from a private individual and I'm trying to get my device unlock for any carrier Sep 14, 2021 · AT&T Device Unlock has been installed 17 million times. Over the 30-day period ending today, the app has been downloaded about 280 thousand times. It's currently not in the top ranks. Its rating, based on 6 thousand ratings, is 3.64 out of 5 stars. The last update of the app was on September 14, 2021. AT&T Device Unlock has a content …Apr 3, 2019 · What about unlocking the device to use while I’m away for that year. Cause I just upgraded and she said it’s not possible. My account will still be active with two other lines and auto pay. They should still be able to take the installment on my phone.Apr 4, 2024 · Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request. If you cannot find this number, use the device to dial *#06#. This number will be 14 or 15 digits long and will show on your screen after you have dialed and pressed Send or Call. The phone number used on the device. Deployment papers if you are trying to unlock a phone or tablet for military deployment.Jan 9, 2018 · GLIMMERMAN76. If you say 48 hours, the answer is WRONG. Last Thurs/Fri, I called AT&T to pay off my phone, so that I can unlock my phone. The operator took my payment info and submitted my …Apr 6, 2024 · 1. From the Lock screen screen, select Secure lock settings. Note: If you have a screen lock set up, you will be prompted to enter your screen lock to continue. 2. Select Auto lock when screen turns off, then select the desired timer duration. Set Lockdown mode. ENABLE: Lockdown mode turns off Smart Lock, biometrics unlock and …3 days ago · Step 2: select country and carrier which your device is locked to. Select “ WorldWide ” if you don’t know any of them. Step 3: complete Captcha Verification by moving the slide to 70000 (max) and click on “ Generate Code “. Now it’s time to let Unlocky perform the AT&T device unlock.To pay off your installment plan or check your balance, sign in and select installment details. Device unlock request. You can request to unlock your AT&T phone or device if you meet the eligibility requirements. We’ll ask for a few details and then let you know if it’s eligible …Jul 31, 2023 · I have switched providers due to issues with service at my home. I was told by customer service rep that my device was unlocked after paying balance due. This could take 24 to 48 hours to go into effect. My numbers have already been ported over to my new provider, so until unlocked my family does not have service.Dec 7, 2022 · Keep your personal info safe. Set a security option on your phone or tablet to prevent outsiders from accessing your contacts, personal info, or other important data. El equipo a desbloquear debió ser adquirido en AT&T México, este desbloqueo no aplica para equipo de otros operadores u otros países. Los equipos reportados a AT&T como robados o extraviados, no serán desbloqueados. Aun cuando el equipo haya sido desbloqueado, podrá ser inhabilitado para su uso derivado de un reporte de robo …Nov 15, 2021 · Agree to the legal and eligibility requirements and click Next. It's the last checkbox at the bottom of the form. If you want to read the legal and eligibility requirements, click the blue text in the sentence "Yes, I've read the legal stuff and agree to the device unlock eligibility requirements" at the bottom of the form Then click Next at the bottom of the form. Dec 3, 2020 · Hello! i try to unlock my devices (LG V40: imei 359581090293842) at https://www.att.com/deviceunlock but can't so nothing, becouse "Oops! Looks like we're having ...Feb 9, 2018 · But they state they can’t unlock a hotspot remotely, can’t provide a code since their hotspot has no way to input it, their stores can’t unlock it, etc. I have chatted online, called them, called their stores etc. 0. 1. You state you cant unlock the phone remotely. Certainly there should be a way your nearby stores or businesses xan ...Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ...Nov 16, 2023 · Just because they unlocked the phone doesn't mean that there isn't an installment balance. Business accounts can request an unlock after 30 days. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Nov 7, 2022 · Hello Houdini1031, we're here to help with your device unlock request.. We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, try clearing the cache and cookies and power cycling your phone by pressing …Sep 14, 2022 · Get the full details about unlocking an AT&T device from our network when you visit our eligibility requirements. Also, something to keep in mind is, when purchasing a device from a third-party seller, you will want to have them perform the unlock request. You will find these details under eBay & Non-AT&T Purchases when you visit AT&T Device ...Aug 17, 2022 · Hello ejexx27, if the device unlock app will not launch we have other options. You can submit an unlock request online. You would also like to make sure your device meet the requirements to be unlocked. Personal device requirements. Your device: Is an AT&T phone or device and isn’t active on another AT&T account.Apr 11, 2023 · A passcode is like a numerical PIN, and you use it for a specific account. It's usually four digits. You can use a passcode to add an extra layer of security to a wireless account. You, or someone you authorize, may need your passcode when: Calling AT&T Customer Care. Managing your account in some retail stores.The judge in the case against Bryan Kohberger, accused of killing four University of Idaho students in the fall of 2021, is allowing surveys that were being conducted with …El equipo a desbloquear debió ser adquirido en AT&T México, este desbloqueo no aplica para equipo de otros operadores u otros países. Los equipos reportados a AT&T como robados o extraviados, no serán desbloqueados. Aun cuando el equipo haya sido desbloqueado, podrá ser inhabilitado para su uso derivado de un reporte de robo …Jul 24, 2018 · Hello everyone, I've got an iPhone 6 which ive gotten from relatives from America and it is locked to ATT network. ... Hello Bendybones, we're here to help with your device unlock request. This is a very old thread. Please start your own thread so that we can provide more direct assistance for your device. Solicitud de desbloqueo de dispositivo. Puedes solicitar desbloquear tu teléfono o dispositivo de AT&T si cumples con los requisitos de elegibilidad. Te pediremos algunos detalles y luego te informaremos si cumples con los requisitos del desbloqueo. Comienza una solicitud de desbloqueo. 3 days ago · Get Samsung Galaxy Tab A9+ 5G (SM-X218U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.May 7, 2023 · Prepaid phones must be used on the prepaid service for 6 continuous months before they are eligible for unlocking for AT&T to recoup the discounted price of the phone. If you wanted an unlocked phone, you could have purchased an unlocked one from the manufacturer but you would have paid several hundred dollars more. 0.Dec 14, 2019 · Hey there @vucoi2910!. Let's look into the results of your device unlock request. We advise that you confirm that your device is active on the AT&T network at least 60 days and that it meets our other eligibility requirements.. Let us know how this worked for you. Lar, AT&T Community SpecialistMay 12, 2022 · Hi TinaBaker, we're here to help with your unlock phone request.. As the ACE @dwill05 mentioned, if you bought a phone on 5/1/22, it’s still within the buyer’s remorse period. You can return the device within the 14 days BRE period. AT&T usually doesn’t unlock a phone until the 14 day return period is over, at a minimum. The …Nov 24, 2017 · Check the status of your request . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Nov 16, 2020 · Hello, @jenlam, Thank you for reaching out to us. Here are things to know about unlocking your device through AT&T.Was your device active on an AT&T postpaid account for sixty day with no past due or unpaid balance or active on an AT&T prepaid account for six months?Jan 24, 2024 · Hello @JRV123, we understand how important it is to unlock your device.Let's get the information you are looking for. In response to your question, the reason it locked you out for a period of 30 days is because you have made multiple attempts to unlock the device. We recommend that you submit the unlock request post that period.Dec 7, 2021 · Unlock Request Denied. Att representative confirmed over the phone that my phone will be unlocked after full pay off. With the trust and confidence, I paid my phone full and requested to unlock my phone. On Day1, I was confirmed that your unlock request submitted and it will be unlocked within 24-28 hours. After that you can use this phone …Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or involved ... 1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria for unlocking. If you don’t meet the criteria, you will have to …Oct 25, 2018 · Good evening @88For88, allow us to lend a helping hand.Try clearing the cookies on your browser. Also try using a different web browser. Thanks for reaching out to us. Makaela, AT&T Community Specialist.Dec 8, 2023 · Go to Settings > General and tap About. Under Carrier Lock, you should see a message that says, "No SIM restrictions." If you don't see that message, contact your carrier. If your device is on iOS 13 or earlier, use these steps: Contact your carrier to confirm that they applied the unlock in their system. Restore your iPhone to factory settings.Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device unlock request. …Dec 7, 2021 · Go to http://att.com/deviceunlock.; Select Unlock your device.; Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility ... Apr 9, 2024 · Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device.Jun 21, 2018 · When a phone is sold, it is locked and can only be used on that network. After a phone is fully paid for, it is eligible to be unlocked, which means that it can be used on any compatible network. Unlocked phones are worth more than locked phones on the used phone market. You do not need to unlock your phone, but if you want to, you can.Apr 9, 2024 · About this app. 🔓 Unlock your Samsung phone with ease and confidence! Our app offers a range of unlocking options, including free and premium unlock codes, remote unlock codes, and IMEI unlocking. Whether you're looking to unlock the latest Samsung models or older devices, we've got you covered. 💰 Our low prices and money-back …Sep 3, 2023 · The first step is to, on your computer or smartphone, head over to the AT&T Device unlock portal in your browser of choice. You’ll want to click the option that says Unlock a device. Next, you ...Feb 18, 2024 · Go to Settings > General > About and scroll down to the section called Carrier Lock section. This section should say No SIM Restrictions. If you don’t see that message, then your carrier ...Jan 17, 2017 · If you have a myAT&T account, you can verify your device is eligible before you submit a request to unlock your device. Visit verify device unlock eligibility to learn how. If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device.Sep 8, 2021 · My phone is completely paid off and I have had it for over 60 days (purchased in June 2021). When I submit the unlock request it says "Try your unlock request again after your service has been active for at least 60 days." I tried the option for non-ATT wireless customers just in case and it confirmed that the phone is active but would not allow me …Apr 16, 2024 · • Lock device • Unlock device • Set Lockdown Mode Set up a secure screen lock with a passcode. 1. From the home screen, select the Settings app. Note: If you turn Passcode on, you’ll be asked to enter your passcode when you turn on or restart your device, unlock your device, update your software, or erase your device. 2.Dec 7, 2021 · Go to http://att.com/deviceunlock.; Select Unlock your device.; Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility ... Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Apr 21, 2023 · Download the APK of AT&T Device Unlock for Android for free. Unlock AT&T Prepaid phones for carrier freedom. The AT&T Device Unlock application allows for... Android / Productivity / ... com.att.deviceunlock: License: Free: Op. System: Android: Category: Personal: Language: English . 46 more. Author AT&T Services, Inc ...Jun 29, 2022 · For LG phones, go to Network & internet > Mobile networks > Network unlock > Continue. For OnePlus phones, go to Wi-Fi & internet > SIM & network > Advanced or Network Unlock. For Motorola phones, go to About phone > Device unlock > Continue. Select Permanent Unlock, wait while the device performs the unlock process, and restart …Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. 1. Head to AT&T's online unlocking portal and select Unlock your device. If you've already submitted an unlock request, you can check it from this page too. AT&T; …Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. Jan 29, 2021 · FWhen submitting an unlock device request online, make sure to select Yes when asked if you’re deployed military. We’ll ask for your temporary or permanent change of station (TCS or PCS) military documents. If you have an installment plan, you’ll still pay your bill as normal. But you don’t have to pay off your installment plan before ...Sep 3, 2023 · The first step is to, on your computer or smartphone, head over to the AT&T Device unlock portal in your browser of choice. You’ll want to click the option that says Unlock a device. Next, you ...4 days ago · Review the eligibility requirements and submit a request to unlock your phone or device.Aug 16, 2023 · Every device you purchase from AT&T is locked. It has always been this way. This is definitely not new. If you purchase an AT&T model from a manufacturer, it is locked. If you purchase an iPad and activate it with Apple's SIM card, the iPad physical sim cannot be locked and the ESIM is unlocked and available to use with any service …To pay off your installment plan or check your balance, sign in and select installment details. Device unlock request. You can request to unlock your AT&T phone or device if you meet the eligibility requirements. We’ll ask for a few details and then let you know if it’s eligible …1 day ago · Help block spam and fraud calls. Secure your device and the stuff on it. Get notified of data breaches. Learn more about your AT&T Cingular Flip IV (U102AA) Get support for AT&T Cingular Flip IV (U102AA) features including voicemail, connectivity, storage, troubleshooting, email, and more from AT&T.Feb 18, 2024 · Go to Settings > General > About and scroll down to the section called Carrier Lock section. This section should say No SIM Restrictions. If you don’t see that message, then your carrier ...Apr 16, 2024 · • Lock device • Unlock device • Set Lockdown Mode Set up a secure screen lock with a passcode. 1. From the home screen, select the Settings app. Note: If you turn Passcode on, you’ll be asked to enter your passcode when you turn on or restart your device, unlock your device, update your software, or erase your device. 2.Dec 8, 2023 · Go to Settings > General and tap About. Under Carrier Lock, you should see a message that says, "No SIM restrictions." If you don't see that message, contact your carrier. If your device is on iOS 13 or earlier, use these steps: Contact your carrier to confirm that they applied the unlock in their system. Restore your iPhone to factory settings.Nov 24, 2017 · Need To Setup A Device Unlock Request? If you are attempting to unlock your device or have questions regarding why a request cannot be processed, check out our Device Unlock article. You will find information on how to unlock your device and important information. May 8, 2019 · Complete and submit the request form. You'll receive a confirmation email with your unlock request number. Select the link in the email within 24 hours of receipt to confirm your unlock request. AT&T will respond within two business days. AT&T sends you instructions to unlock your device if your request is approved.Jun 16, 2023 · Verizon: Contact Verizon at *611 from your Verizon Wireless Prepaid phone or call 888-294-6804. Sprint: Visit the Sprint Unlocking FAQs page or call 855-639-4644. Remember, the FCC stands in favor of consumers and requires carriers to unlock your phone free of charge so long as the stipulations are met. 2.Sep 3, 2023 · The first step is to, on your computer or smartphone, head over to the AT&T Device unlock portal in your browser of choice. You’ll want to click the option that says Unlock a device. Next, you ...3 days ago · Step 2: select country and carrier which your device is locked to. Select “ WorldWide ” if you don’t know any of them. Step 3: complete Captcha Verification by moving the slide to 70000 (max) and click on “ Generate Code “. Now it’s time to let Unlocky perform the AT&T device unlock.1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria for unlocking. If you don’t meet the criteria, you will have to …Go to http://att.com/deviceunlock. Select Unlock your device. Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility requirements to unlock...Dec 7, 2021 · AT&T has a process in place for you to use if you want to unlock your phone. It does have a few restrictions and there are certain requirements you have to meet, but if you think the gain is worth ...Sep 28, 2023 · September 28, 2023. in. All News, News. AT&T has updated its unlock policy for paid-in-full devices without many people noticing. Instead of being able to purchase a smartphone in full from the carrier and moving to another service without waiting, customers now must wait 60 days from the purchase date. While the change happened in late July ... Jul 31, 2023 · I have switched providers due to issues with service at my home. I was told by customer service rep that my device was unlocked after paying balance due. This could take 24 to 48 hours to go into effect. My numbers have already been ported over to my new provider, so until unlocked my family does not have service.Jul 19, 2018 · Hey there @Chuchi, we'd be glad to let you know how to receive a device unlock request number.. In order to obtain your device unlock request information, you'll need to: Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm …Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. AT&T Device Unlock Instructions . Descargar las instrucciones en español para desbloquear equipos de AT&T (PDF de 513 KB) How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will be approved. Once your
About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright .... Manhunty.net
Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums! 1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" and ... Dec 13, 2023 · Check to discover if your iPhone or iPad is locked to the AT&T network if you purchased it on a particular plan. Step 1. First, go to Settings, then to Cellular. Step 2. If you see a Cellular Data option in the Cellular menu, your iPhone is unlocked. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Jun 20, 2023 · Use a different browser to access the page. Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must ... My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Apr 12, 2022 · Check the status of your request by: Go to our Status Portal. Enter your IMEI Number & Request Number. Follow the prompts. A few things to keep in mind: The incorrect entry of an unlock code too many times during the life of the device disables the unlock ability and permanently locks the device to the network. Dec 3, 2020 · Hello! i try to unlock my devices (LG V40: imei 359581090293842) at https://www.att.com/deviceunlock but can't so nothing, becouse "Oops! Looks like we're having ...2 days ago · Get Samsung Galaxy Tab S9+ 5G (SM-X818U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.Apr 4, 2024 · Yes. Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request.1 day ago · Activate your new cell phone, tablet, and smartwatch on the AT&T wireless network here.Mar 7, 2023 · ATT device unlock not working. ... why device unlock app is no longer working with at&t MOTIVATE V341U . story was my sister JUST bought the device to a third party store and to send it here in the philippines and shes not an at&t subscriber . i've tried so may times to request to a your portal to unlock it but i keep on ...Apr 11, 2023 · A passcode is like a numerical PIN, and you use it for a specific account. It's usually four digits. You can use a passcode to add an extra layer of security to a wireless account. You, or someone you authorize, may need your passcode when: Calling AT&T Customer Care. Managing your account in some retail stores.May 10, 2023 · Also, Prepaid devices that launched from June 8, 2019 include an AT&T Prepaid Device unlock app that a customer can use to request an unlock right from their device. The app is only available preloaded on newly launched prepaid devices. Customers are required to use the app to submit the device unlock request if the device comes …May 7, 2022 · That was fruitless, i never recd a call back. I called att customer service again in mid april and explained that the device unlock prompts lead to the not paid off message, he saw that this was true and I do neet eligibility for unlock but could not do it, he said he expedited the issue to att customer care team and explained my issue..